REFUND POLICY
Our refund and exchange policy lasts 7 days. If 7 days have passed since your purchase, we can’t offer you a full refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To initiate your return, we require a receipt or proof of purchase.
How to Initiate the exchange process? 🤔
Please feel free to reach out to us via our social media channels with your preferred exchange option, and our dedicated team will provide you with prompt assistance and guide you through the entire exchange process seamlessly.
All products purchased from Pennenté can be exchanged within 7 days of purchase under the following conditions:
1. The item(s) are faulty, damaged, or defective upon delivery. (A video proof while opening the package 📦)
2. The item(s) do not match the original product specifications or differ from what was ordered.
Exchanges are not accepted for:
1. Requests made outside the 7-day exchange period.
2. Products damaged due to misuse.
3. Products that have been tampered with.
4. Size issues caused by the customer.
To initiate a dispute, please inform us within 3 days of delivery by emailing us at contact@pennente.com or messaging us on Instagram (@pennenteofficial).
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To initiate your return, we require a receipt or proof of purchase.
How to Initiate the exchange process? 🤔
Please feel free to reach out to us via our social media channels with your preferred exchange option, and our dedicated team will provide you with prompt assistance and guide you through the entire exchange process seamlessly.
All products purchased from Pennenté can be exchanged within 7 days of purchase under the following conditions:
1. The item(s) are faulty, damaged, or defective upon delivery. (A video proof while opening the package 📦)
2. The item(s) do not match the original product specifications or differ from what was ordered.
Exchanges are not accepted for:
1. Requests made outside the 7-day exchange period.
2. Products damaged due to misuse.
3. Products that have been tampered with.
4. Size issues caused by the customer.
To initiate a dispute, please inform us within 3 days of delivery by emailing us at contact@pennente.com or messaging us on Instagram (@pennenteofficial).